FAQ

You have just joined the Academy and are wondering how to navigate through it? Or perhaps you are experiencing some technical issue? You will most likely find the answers to all your questions here!

FAQ
Do I need to register my account again if I purchased from you in the past?

Yes. If you have purchased any course on our other websites (shop.discoveringyouniverse.com or 4harmony.eu), you will need to create a new account on the Academy page. Here, we are using a different management system for online learning. You will need to set up your own username and password (which you never had to do in the past) to log in and access your courses.

If I have already purchased one or more courses from you in the past, how do I access it on the new Academy platform?

Register your new account by creating a username and password. Once you've done that, we will manually grant you access to all the courses you have already purchased. Please bear in mind that this is a time-consuming process, and we are currently doing the same for many other students. Thank you for your patience.

If you would like to help speed up the process, please send us your username and the list of purchased courses at info@discoveringyouniverse.com.

How do I enrol for a new course?

Select a course you wish to enrol. Once you have landed on that page, select "Take this Course". If you are not registered, you will be prompted to firstly create the account. After that, you will be automatically taken to PayPal checkout page. If you have already registered an account with us, click "Login".

You will then be automatically taken to PayPal checkout page. After you complete the purchase, you will be automatically redirected back to the Academy website.

How will I get access to the course?

Once you have completed the purchase and registered an account with us, you will immediately have access to the course. The quickest way to access your courses is via your dashboard.

Do we get study materials?

Various types of written materials and manuals are included in the majority of our courses. On every course page, you will see course features such as the number of lessons, duration of each webinar and course materials, etc.

Is there any homework?

It depends on the course. Some courses have homework, and some don’t. Although homework is never obligatory, we strongly encourage you to do so.

Can I ask a question during the course?

Yes. You are more than welcome to ask any question during the live session on Zoom! If you are watching a recorded course, you are also welcome to email us with your questions at info@discoveringyouniverse.com.

However, if you send us a lot of questions that require elaborate answers, that are not entirely related to the course, or that are about the individual case, please consider booking a private session.

Can I get a discount?

It depends on the circumstances. It is sometimes possible if you would like to purchase more than one course. Please send us an email before placing an order and we can find the best pricing option for you.

Please think twice before you ask for a huge discount such as a 50% off as this is highly disrespectful to both the teacher and the knowledge itself.

Can I pay in instalment?

Yes, you may pay for the course(s) in instalments. Please send us an email to discuss.

Do you have a membership option that encompasses all your courses?

We do not have this option yet, but we are working on enabling it as soon as possible.

If you didn’t find an answer to your question above, you can contact us at info @ discoveringyouniverse.com. Mind the spacing in the email.